Shipping policy

Every order is sent with tracking. You receive the tracking number by email as soon as your order leaves the warehouse.

Delivery time

Orders arrive in 7–10 business days.

If an order is going to take longer than 10 business days, we email you before it ships so you can decide whether to wait or cancel for a full refund.

Where we ship

We ship to addresses within the contiguous United States.

Shipping cost

Shipping is calculated at checkout based on weight and destination. The full amount you pay, including shipping and any taxes, is shown before you confirm the order.

Large items

Machines, grinders and brewers ship on their own freight rate because of their weight and size (calculated at checkout based on the specific dimensions and destination). The full amount is shown at checkout before you confirm.

Liquids and air freight

Some descalers are liquid acids and are shipped by ground transport only, in line with carrier rules for that class of product. This does not change the 7–10 business day window for domestic orders.

Order changes and wrong addresses

Contact us as soon as possible if you need to change or cancel an order, or if you entered the wrong address. Once an order has shipped we cannot change the address.

Delays outside our control

Carrier delays, severe weather and public holidays can push delivery past the 7–10 business day window. We keep you updated by email when that happens.

Lost or damaged parcels

If tracking shows no movement for an extended period, or your item arrives damaged or leaking, contact us with your order number and photos of the packaging and the item. We will replace it or refund you in full.

Contact

SimpleCasaHub

1436 W Adelaide Way, Dinuba, CA 93618, United States

Email: support@simplecasahub.com

Phone: 1 (341) 243-6410